Making sure you feel at ease is our priority and we are glad to have correctly responded to your requests. It is sad because I had good memories of this place, but as a ploy to get my cheap Xcaret tickets, I uncovered what I did not want to see. This is very typical story. The story below is true, and took place in July of 2011. Some items at available upon special request, but even the basic services are truly elegant says Vice President of Marketing Marcel Olivares Occidental Vacation Club, a vacation ownership company known for its attentive service. They did try to get us to buy into the Grand Level membership, but as we currently do not have to pay upgrade fees for Royal Club it was not worth it, and we are not likely to stay in Royal Club all the time. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better Warm Regards, Just back from this hotel and have to say its one of the best hotels in its price bracket, on arrival the staff are welcoming and very efficient, had no problem booking in all done quickly and with a smile, we were taken to our room by the bell boy so no trouble finding it,it had 2 queen sized beds, bedside cabinet, writing desk, large set of drawers, double wardrobe with lots of hangers, ( bonus ) ironing board with iron of course lol and another bonus free safe, bathroom was bright and airy with toilet and shower separate, had nice sunny balcony, only problem i had was it was only 2nd floor i had emailed and requested high floor as i get nervous down low when i am away with the girls,gave it a go though first night but never settled, on the morning and went down to see if they could move me up high,no problem we ended up on 7th floor, room was just as nice so well pleased,The hotel itself is very clean and modern but not that modern that it takes away the feeling of being in mexico, they had 4 restaurants, Italian,Mexican,Sea food,which you booked on a morning for or you could use buffet retaurant which was full of choices pleased every taste,we loved this breakfast and dinner as the friendly greeting of our server Nancy never failed to cheer us up, she did everything she could to make sure we were well looked after, big thank you to Nancy from us 2 ladies,now all the staff were great but she stood out as going that extra mile, along with Nelly on the pool and Antionio on lobby bar well done guys,The entertainment was very good even though day time activities was not for us watching it all happening was fun, Johnathan wa very loud and full of enthusiasm, Alex was good when johnny wasn't there thats when he came into his own showed how good an entertainer he is and of course Angel not leaving her out she was a beautiful relief from male dominance lol, night entertainment was good but not spectacular but watchable, the magician however was spectacular, and Michael Jackson tribute was fantastic, he might of been miming but the routines he aced, other times we were in lobby bar service as i said was brilliant Antonio always knew our drinks and what shots we liked,it was great getting together with all different nationalities there was always a great atmosphere, and everyone 1 chatted we always managed to make ourselves understoodAlong with a lovely beach and turquoise sea, this is a fantastic hotel, well done to the manager you got staff to be proud of. I just didn't feel right, so I emailed and tried to get that in writingbut no one would guarantee me by email I could use the week in 2011. Our main goal is to surprise your guests with our high quality service, offering them unforgettable experiences.I will be very pleased to help you finding out what happened. I can't say enough about all of them., If you read through the posts youll see that most agree with member Priscilla Day Haynes who says we love the hospitality. You had a year. Namnum says that other OVC resorts will see changes as well, with a new Beach Club, Infinity Pool and First Club enhancements at Allegro Playacar and plans for renovations at Grand Punta Canas Royal Club as well. Most resorts are full-service all-inclusive beach resorts. What you need to do to cancel your Mexican timeshare. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-27770125', '');}, 'log_autolink_impression');car salesman use. I just purchased the Occidental Vacation Club at Allegro Playacar. When we first saw our room, we requested an upgraded, as our original did not have a balcony, even though we were untitled to 'Premium Accommodations', as per our reservations. A few of the Barcelo Hotels have recently become partners of the Occidental Resort chain, and therefore we were given this destination for our vacation as a comparable alternative. at Occidental Tucancun, responded to this review. Occidental First Club Membership at Allegro Cozumel PRICES INCLUDE TRANSFER FEES, CLOSING COST, AND TAXES WHEN APPLICABLE. Occidental Vacation Club | Ownership Sign In You know what they say about the best laid plans right??? The membership is currently available in Mexico, Aruba and Dominican Republic where aside from surreal beaches and many historical places, you have an endless source of activities to choose from, he continues. Plenty of pool space and bars. We stayed at this resort because we are members of the 'First Club', Occidental Resorts and when trying to use our membership weeks this last year, we were informed that there were no rooms available at ANY of their Mexican locations.